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At Dreama, we stand behind the quality of our products and want you to feel confident in giving it a try.
We offer a 60-day money-back guarantee. If you're not loving your Dreama experience, you may request a return or replacement within 60 days of receiving your order. After this period, we’re unable to offer refunds or exchanges.
You must contact us within 60 days of receiving your order at support@getdreama.com.
You’ll need your order confirmation or proof of purchase.
Please note: We do not cover return shipping costs. Customers are responsible for shipping the item back to us.
To initiate a return, email us at support@getdreama.com.
We’ll confirm your eligibility and provide instructions on where to send your return.
Returns must be pre-approved.
Items sent back without prior contact will not be accepted.
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect — contact us immediately so we can make it right.
Sale items or gift cards
Orders past the 60-day window
Products not purchased directly from our website
If you'd like to try a different product, we recommend requesting a refund (if eligible), and placing a new order for the item you prefer.
If your order was shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery — for any reason and without justification. To be eligible, items must be unopened and in original condition.
Once we’ve received and inspected your return, we’ll notify you of approval.
If approved, we’ll process your refund to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at support@getdreama.com.
